1. Purpose
Welcome to the Herbavena website (the “Site”). These Terms of Use (the “Agreement”) govern access to the Site and its use by each visitor or customer (“user,” “you,” or “your”). Certain services necessary for processing orders and providing customer support may be performed by external logistics, courier, or customer support service providers. This Agreement should be read together with our Privacy Policy, our Delivery Terms, and our Returns and order cancellation page.
By using the Site or providing us with your data, you confirm that you have read and understood this Agreement and that you agree to comply with it, as well as with applicable law.
If you do not agree with these terms, do not use the Site or provide us with personal data.
We may update this Agreement by publishing a revised version on this page. We recommend reviewing it periodically. Your continued use of the Site after changes are published will mean that you accept the version then in force.
Certain pages of the Site may contain legal notices or additional terms applicable to specific functions or content.
2. Product information and absence of medical advice
The information published on the Site is for general informational purposes only. The Site does not provide diagnosis, treatment, or medical advice, and the products presented on the Site are not a substitute for consultation with a doctor or other qualified healthcare professional.
The products and information about them are not intended to diagnose, treat, cure, or prevent disease. If you have any questions related to your health, a treatment, possible interactions, or the suitability of a product for your personal situation, you should consult a qualified healthcare professional.
The information available on the Site may be presented in summary form. No description, image, promotional material, usage indication, or label or packaging text shown on the Site should be considered a substitute for professional advice. Before using any product, always read the information included on its packaging and label. In the event of any discrepancy between the information on the Site and the information on the packaging or label, the information provided with the product shall prevail.
The Site may contain references or links to third-party resources. Such links are provided solely for the convenience of the user. We do not control those resources and assume no responsibility for their content, accuracy, or availability.
3. Orders, confirmation, and purchase of products
Before placing an order, the user may review the main information about the product, the price, the delivery conditions, the available payment method, and the general return and cancellation conditions.
The submission of a request or order through the Site does not by itself create an obligation to purchase and does not constitute final acceptance of the order. Before the product is shipped, the essential details of the order may be confirmed with the customer, including the requested product, contact details, delivery address, and other applicable conditions.
Unless expressly stated otherwise on a specific page of the Site, payment is made by cash on delivery at the time of delivery.
The delivery conditions, estimated timeframes, service availability in certain regions, and the rules on returns or cancellation are described on our Delivery Terms and Returns and order cancellation pages. By submitting a request or order through the Site, you acknowledge that you had the opportunity to review those conditions before making a decision.
The transfer of the risk of accidental loss of or damage to the product shall be determined in accordance with applicable law and the delivery conditions published on the Site. Nothing in this Agreement limits any mandatory rights granted to you under the consumer protection laws of your country.
4. Permitted use of the Site
By using the Site, you confirm that you have sufficient legal capacity to accept these terms in accordance with applicable law.
In order to use certain functions of the Site, including submitting an order request, you may be asked to provide information such as your name, phone number, address, and other data necessary to process the request and delivery. You agree to provide truthful, accurate, and up-to-date information.
You agree to use the Site only for lawful purposes and in a manner that does not interfere with its normal operation, does not violate the rights of third parties, and does not involve the transmission of false, misleading, unlawful, abusive, or otherwise inappropriate information.
We do not guarantee that the content of the Site or the ability to place orders is available in all jurisdictions. Those who access the Site from outside the Site’s main operating jurisdiction do so on their own initiative and are responsible for complying with applicable law in their place of residence.
We may suspend or limit access to the Site if there are reasonable grounds to believe that the Site has been used in an abusive, fraudulent, unlawful, or technically harmful manner.
5. Privacy and personal data
The processing of personal data provided through the Site is carried out in accordance with our Privacy Policy. We recommend that you read it carefully to understand what data we collect, the purposes for which we use it, and the rights available to you.
6. Intellectual property
The content of the Site, including texts, design, graphics, images, logos, structure, selection, and arrangement of materials, is protected by applicable intellectual property laws and is used by us or by the respective rights holders.
You are granted a limited, revocable, non-exclusive, and non-transferable right to access and use the Site solely for personal and non-commercial purposes. Any reproduction, distribution, modification, systematic extraction, commercial exploitation, or other unauthorized use of the Site’s content is prohibited unless prior express written authorization has been obtained.
7. Disclaimer of warranties and reasonable limitation of liability
The Site and its content are provided with a reasonable level of care and as available at the relevant time. We make reasonable efforts to keep the information on the Site up to date and consistent with our main informational pages, but we do not guarantee that all content is entirely free from typographical errors, technical interruptions, or occasional inaccuracies.
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, or consequential damages arising solely from the use of the Site as an informational channel or as a means of submitting requests, except where such limitation is not permitted by law. This clause does not exclude or limit any liability that cannot be excluded under applicable consumer protection law.
8. Governing law and consumer rights
This Agreement shall be governed by and interpreted in accordance with the laws of Georgia, except to the extent that mandatory consumer protection rules of your country of residence provide you with additional protection or require otherwise.
Nothing in this Agreement limits your mandatory rights as a consumer under applicable law. Where the law of your country of residence grants you additional rights in relation to purchase, delivery, returns, cancellation, or the submission of complaints, those rights shall remain fully applicable.
If any issue arises in connection with the use of the Site or a request submitted through it, we recommend that you first contact our Customer Support Service in order to try to resolve the matter amicably.
9. Severability and interpretation
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted to the extent necessary to reflect its original purpose to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
10. Amendments and validity
This Agreement shall remain in effect for as long as you use the Site. We may update it periodically to reflect changes in the operation of the Site, our informational pages, or applicable legal requirements. The version in force shall be the version published on this page.
11. Contact
If you have questions about these Terms of Use or the operation of the Site, you may contact our Customer Support Service.
